Smart Meals for Life Privacy Policy
This Privacy Policy ("Policy") is provided by Smart Meals for Life Catering LLC, known by its brand name, Smart Meals for Life (bearing Commercial License No. 1379629, having its registered office at Office No. 4-3 - Khalifa Abdullah Ahmed Lootah Al Garhoud, Dubai, UAE), hereinafter referred to as “Company,” “we,” “us,” or “our.”
By using our services, you agree to the terms outlined in this Policy, including the collection and use of your personal data as described herein. This Policy explains how we collect, process, store, and protect your personal information in compliance with UAE laws and regulations.
1. Scope of Policy
This Policy applies to residents of the UAE using our services and website, including:
- Individuals subscribing to meal plans;
- Visitors to our website [https://smartmeals4life.com](https://smartmeals4life.com);
- Participants in promotions, offers, or customer feedback programs.
If you have questions about this Policy, you may contact us using the details provided below.
2. Collection of Personal Information
We may collect the following categories of personal data:
2.1 Personal Identifiable Information:
- Full name, date of birth, gender;
- Contact details (email address, phone numbers, physical addresses);
- Identity verification documents (passport, Emirates ID);
- Dietary preferences, allergies, and health conditions necessary to create a customized meal plan.
2.2 Transactional Information:
- Payment information, such as card details or bank account numbers;
- Billing and delivery addresses for subscriptions or orders.
2.3 Technical Data:
- Device information (IP address, browser type, operating system);
- Website usage statistics, traffic patterns, and location data.
2.4 Other Information:
- Comments, feedback, or preferences provided via surveys or customer support;
- Content shared voluntarily on our website or social media channels.
We may collect your information directly, through interactions on our website, or from third-party service providers as authorized by law.
3. Use of Personal Information
Your personal data is used for the following purposes:
- Service Delivery: To process subscriptions, deliver orders, and customize meal plans;
- Customer Support: To respond to queries, complaints, and requests;
- Marketing: To send updates, promotions, and newsletters (with opt-out options available);
- Analytics: To improve our services, user experience, and marketing strategies;
- Legal Compliance: To meet regulatory or contractual obligations.
4. Sharing of Personal Information
We may share your personal data only under the following circumstances:
- Service Providers: With logistics partners, payment processors, or IT service providers who support our operations;
- Legal Requirements: To comply with applicable laws, court orders, or regulatory requirements;
- Business Transfers: During mergers, acquisitions, or corporate restructuring, subject to confidentiality obligations;
- Consent-Based Sharing: With your explicit consent where necessary.
We do not sell, rent, or commercially distribute your personal information to third parties.
5. Data Retention
We retain your personal data for as long as necessary to provide services and comply with legal requirements. Upon termination of our business relationship, your data will be retained only for legal or regulatory purposes and securely deleted thereafter.
6. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: Request access to your data and correct inaccuracies;
- Deletion: Request deletion of your personal data, subject to legal limitations;
- Withdraw Consent: Revoke consent for data processing at any time;
- Restrict Processing: Limit how we use your personal data in certain circumstances;
- Lodge Complaints: File complaints with UAE data protection authorities if you believe your rights are violated.
To exercise your rights, contact us via email at SmartMealsforLife@gmail.com.
7. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and analyze user behavior. By using our website, you consent to our use of cookies. You may disable cookies through your browser settings, but this may affect your experience on our website.
8. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and restricted access to authorized personnel only.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. Parents or guardians are encouraged to monitor their child’s online activities and contact us if any minor’s information has been submitted without consent.
10. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated through our website or via email. Continued use of our services constitutes your acceptance of any revised Policy.
11. Governing Law and Dispute Resolution
This Policy is governed by UAE federal laws. Any disputes shall be resolved through arbitration in accordance with the rules of the Dubai International Arbitration Centre (DIAC). For claims under AED 500,000, disputes may be settled via the Small Claims Tribunal (SCT) in DIFC Courts.
12. Contact Information
For questions or concerns regarding this Policy or your personal data, please contact us:
- Website: [https://smartmeals4life.com](https://smartmeals4life.com)
- Email: SmartMealsforLife@gmail.com
- Phone: +971 50 311 4278
Effective Date: 01.12.2024г.
Thank you for trusting Smart Meals for Life Catering LLC.
By using our services, you agree to the terms outlined in this Policy, including the collection and use of your personal data as described herein. This Policy explains how we collect, process, store, and protect your personal information in compliance with UAE laws and regulations.
1. Scope of Policy
This Policy applies to residents of the UAE using our services and website, including:
- Individuals subscribing to meal plans;
- Visitors to our website [https://smartmeals4life.com](https://smartmeals4life.com);
- Participants in promotions, offers, or customer feedback programs.
If you have questions about this Policy, you may contact us using the details provided below.
2. Collection of Personal Information
We may collect the following categories of personal data:
2.1 Personal Identifiable Information:
- Full name, date of birth, gender;
- Contact details (email address, phone numbers, physical addresses);
- Identity verification documents (passport, Emirates ID);
- Dietary preferences, allergies, and health conditions necessary to create a customized meal plan.
2.2 Transactional Information:
- Payment information, such as card details or bank account numbers;
- Billing and delivery addresses for subscriptions or orders.
2.3 Technical Data:
- Device information (IP address, browser type, operating system);
- Website usage statistics, traffic patterns, and location data.
2.4 Other Information:
- Comments, feedback, or preferences provided via surveys or customer support;
- Content shared voluntarily on our website or social media channels.
We may collect your information directly, through interactions on our website, or from third-party service providers as authorized by law.
3. Use of Personal Information
Your personal data is used for the following purposes:
- Service Delivery: To process subscriptions, deliver orders, and customize meal plans;
- Customer Support: To respond to queries, complaints, and requests;
- Marketing: To send updates, promotions, and newsletters (with opt-out options available);
- Analytics: To improve our services, user experience, and marketing strategies;
- Legal Compliance: To meet regulatory or contractual obligations.
4. Sharing of Personal Information
We may share your personal data only under the following circumstances:
- Service Providers: With logistics partners, payment processors, or IT service providers who support our operations;
- Legal Requirements: To comply with applicable laws, court orders, or regulatory requirements;
- Business Transfers: During mergers, acquisitions, or corporate restructuring, subject to confidentiality obligations;
- Consent-Based Sharing: With your explicit consent where necessary.
We do not sell, rent, or commercially distribute your personal information to third parties.
5. Data Retention
We retain your personal data for as long as necessary to provide services and comply with legal requirements. Upon termination of our business relationship, your data will be retained only for legal or regulatory purposes and securely deleted thereafter.
6. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: Request access to your data and correct inaccuracies;
- Deletion: Request deletion of your personal data, subject to legal limitations;
- Withdraw Consent: Revoke consent for data processing at any time;
- Restrict Processing: Limit how we use your personal data in certain circumstances;
- Lodge Complaints: File complaints with UAE data protection authorities if you believe your rights are violated.
To exercise your rights, contact us via email at SmartMealsforLife@gmail.com.
7. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and analyze user behavior. By using our website, you consent to our use of cookies. You may disable cookies through your browser settings, but this may affect your experience on our website.
8. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and restricted access to authorized personnel only.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. Parents or guardians are encouraged to monitor their child’s online activities and contact us if any minor’s information has been submitted without consent.
10. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated through our website or via email. Continued use of our services constitutes your acceptance of any revised Policy.
11. Governing Law and Dispute Resolution
This Policy is governed by UAE federal laws. Any disputes shall be resolved through arbitration in accordance with the rules of the Dubai International Arbitration Centre (DIAC). For claims under AED 500,000, disputes may be settled via the Small Claims Tribunal (SCT) in DIFC Courts.
12. Contact Information
For questions or concerns regarding this Policy or your personal data, please contact us:
- Website: [https://smartmeals4life.com](https://smartmeals4life.com)
- Email: SmartMealsforLife@gmail.com
- Phone: +971 50 311 4278
Effective Date: 01.12.2024г.
Thank you for trusting Smart Meals for Life Catering LLC.